Jobs at Uniphore

About the job Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Partner Relationship Sr. Manager/Program Manager – Channel Alliances and Partnerships Uniphore seeks a Partner Relationship manager for focusing on the sales burndown of our existing partners. This role will be based out of India. This role will support Director – Channel Alliance & Partnerships (Farming) for generating revenue through engaging with partners – BPOs, ITES and Sis globally through understanding their KPIs and Problem Statements and helping them utilize Uniphore products to gain returns on their investments.. He/She will manage and maintain relationships with the partners for their day to day operational requirements and explore all opportunities to sell and promote Uniphore products and services. Rapid market share gain by partnering with BPO, ITES and SI Companies in India–Channel, Alliances & Partnership team works in a fast-paced, dynamic environment, where innovative ideas and creative minds meet to drive significant market share through partner collaboration and field success. We are hiring highly skilled BPO professionals who also have knowledge of the trending technologies and visons of today’s ITES and BPO industry, someone who understand both; the customer and the clients and can engage to make the partnership stronger. You need to be a highly motivated team player with deep expertise working in a contact centers, automation, RPA and a flair for fast paced, cross-functional work environment. You should have the ability to establish broad mid and senior level relationships. You should have a proven track record delivering results and getting things done. You should be able to effectively communicate and build relationships with partners, sales and executive leaders in BPOs and contact centers. Key to the position is effective collaboration with multiple cross-functional stakeholders, including product development, product marketing, sales, alliances, marketing, legal, operations. You will need to maintain a deep understanding of Uniphore technology offerings and articulate Uniphore’ s propositions to channel partners and corporate enterprise clients. Responsibilities Maintain and enhance partner relationship with the mid and senior management Manage Day to Day account activities and coordination Drive sales initiatives to grow existing client base and increase their adoption of our Uniphore services Monitor, manage and enhance the product utilization for all of Uniphore partners Promote and propose Uniphore’s analytics solutions to partners to enable their business goals and objectives Independently carryout meetings/discussions with partners and internal stakeholders to interpret solution requirements. Foster with a positive approach towards each task, innovate and take risks where required Influence and contribute to Uniphore’s product roadmap based on partner inputs. Manage account setup and maintain accounts on Uniphore Product Catalogue. Ensure on-time execution of technical integrations and deliver service excellence with appropriate coordination during implementation. Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients. Keeping multiple support systems updated (e.g. Salesforce) Actively respond to escalations for both Partner and Clients relating to integration issues, discrepancies, Safety etc. Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit  www.uniphore.com . All applicants - to review our privacy notice, please click here Information Regarding Recruiting And Phishing Scams Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3 , or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.