Partner Success Manager
About the job
Job Description: As a Partner Success Manager, you will play a central role in establishing and maintaining successful partnerships by acting as the primary point of contact for our partners. Your primary responsibilities include:
- Subject Matter Expertise: Utilize your profound understanding of SailPoint products, technical acumen, and deep knowledge of client industries and business processes to empower partners in effectively delivering SailPoint solutions.
- Solution-Driven Approach: Extend your support beyond the central functionality of our products and services, helping partners envision and execute solutions that deliver specific business results and maximize value for our customers.
- Solution Recommendations: Offer well-informed and strategic recommendations to partners, assisting them in achieving the desired results for our customers.
- Technical Proficiency: Leverage your technical experience to understand and address partners' needs comprehensively.
- Partner Relationship Building: Apply your experience in working with partners to strengthen relationships, drive collaboration, and achieve mutual success.
- Promotion of Best Practices: Advocate for the adoption of best practices in product use to ensure the highest level of client satisfaction and success.
- Escalation Handling: Be prepared to efficiently manage and resolve escalations while coordinating efforts across various functional areas within our organization, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support.
Qualifications: To excel in this role, you should possess the following qualifications:
- Proven expertise in SailPoint products and services, with a background in project delivery or technical consultation.
- Technical proficiency and the ability to understand and address partners' technical needs.
- A track record of working with partners, building strong relationships, and driving collaboration.
- Exceptional interpersonal and communication skills, with the ability to articulate complex technical concepts to non-technical audiences.
- Proficient problem-solving abilities to address partner and customer needs effectively.
- A customer-centric approach and unwavering commitment to achieving client success.
Preferred but not required:
- A bachelor's degree or equivalent experience in a related field.
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.