Partner Success

Plaid

San Francisco, New York

Full time

Dec 23

About Plaid

At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

About the Role

In this high-growth, execution-focused company, the Partner Success role will support our Partnership Organization through process improvement, operational execution and strategic operational guidance. You will help drive the Global System Integrator (GSI) Partnership go-to-market strategy and execution with large consultancy organizations. You will also lead the creation of our partner program for the long tail of ISVs and systems integrator partners. 

This role involves providing a mix of sound strategic advice combined with practical operational delivery & insight. Reporting directly to the Partnerships Lead, you will work closely with our GSI Alliance leader to provide strategic & operational support to new and ongoing implementation partner relationships. 

You will be responsible for

  • Drive standardization across the GSIs & Implementation Partner programs 
  • Develop and drive account based strategies to targeted GSI partners (organization & relationship mapping, communication & engagement strategies, analyze opportunities, management reporting & analytics) 
  • Identify and help prospect new GSIs for us to target
  • Uncover areas within the program to drive process improvements to unlock productivity
  • Create operational excellence through best practice sharing and process adoption across the Partnership organization
  • Operate as an agent of change, driving timely and effective communication to all cross-functional stakeholders

What excites us

  • You enjoy creating and operationalizing programs to onboard, certify, and manage implementation partners including Global System Integrators, ISVs and dev shops
  • You get energy from working with external partners (including solving pain points!), and gravitate toward long-term rather than transactional business relationships
  • You thrive taking on and executing against new challenges that require cross-functional stakeholder engagement
  • You’re excited to join a newer team (2.5 years in existence!) that is one of the fastest-growing at Plaid, and in many ways a “startup within a startup”
  • You’re energized by Plaid’s mission of unlocking financial freedom for everyone

What excites you

  • 7+ years work experience, including 3+ years in a program management or operations role for a customer-facing or partner-facing organization
  • A track record driving complex cross-functional workstreams
  • High degree of empathy for external partnersAll-around “business athlete” skill set
  • An ownership mentality -- you’ll “run through walls” to successfully execute our partnership strategy

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.

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Plaid

Our mission is to unlock financial freedom for everyone.

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