Channel Operations Manager


Westlake Village, CA, USA Remote

Full time

Partner Marketing / Individual Contributor

Aug 10


NINJIO is a cybersecurity awareness training company that empowers individuals and organizations to become defenders against cyber threats. The Company offers engaging, 3 to 4-minute Hollywood-style micro-learning videos that teach organizations, employees and families about cybersecurity, breaches, and easily avoidable threats. Combining the Company’s award-winning training with NINJIO PHISH, a natively integrated phishing simulator that allows customers to test and quantify human vulnerability safely and proactively, gives the organizations that NINJIO serves a feature-rich Cybersecurity Awareness Solution.

The Channel is in NINJIO’s DNA. We are founded and led by technology executives who understand the unique value partner ecosystems bring to the fight against cybercrime. Join NINJIO as we build a world-class partner network.

Position Description

The Channel Operations Manager will be responsible for supporting the operations and execution of the NINJIO Partner Program. This individual needs to be a self-starter with a proven history of successful channel sales operations, PRM and CRM development and design with the ability to work cross functionally to create business and process efficiencies.

Essential Functions:

  • Support day to day functions of channel sales operations, and support teams.
  • Alert sales and senior leadership to problems that may delay or jeopardize deployment of offered channel products.
  • Capture and advise best practices and process for channel sales operations.
  • Coordinate internal teams to create or improve processes across all functional business areas, including finance, sales, operations, service delivery.
  • Provide administrative support to the PRM system interacting with vendor and adapting the tool to best fit our business.
  • Create foundational systems dashboards for senior leadership to visualize and recognize health of channel business.
  • Approve and/or validate orders and partner deal registrations
  • Assist in governance of Partner Program
  • Occasional travel may be required


  • Minimum of 4 years’ experience in a professional capacity in sales operations, channel sales, customer experience.
  • Bachelor’s degree preferred
  • Demonstrated ability to communicate and coordinate efforts cross functionally (internally and externally)
  • Strong communicator who can be a mediator between multiple departments and vendors.
  • Demonstrated proficiency with Partner (or Customer) Relationship Management Systems, Visio Or related process flow tools.
  • Willingness to advocate on behalf of channel and partners
  • Experience creating, updating and delivering presentations
  • Experience in the Cybersecurity industry preferred
  • Sales, operations and leadership experience is a must
  • Individual must be highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment.

Required Competencies:

  • Organizational Agility
  • Problem Solving
  • Perseverance

NINJIO requires all employees to be vaccinated or have an approved accommodation exemption. Proof of vaccination will be requested upon hire.

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