DIRECTOR OF SELF-SERVICE

MX technologies

United States Remote

Full time

US$125-150k (annually)

Partner Sales / Management

Jan 24

Life at MX


We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.


Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry.


Job Summary

This management position is responsible for building and overseeing a world class self-service purchasing and onboarding experience for developers integrating MX products. This position is accountable for the end-to-end success of online and self-service customer growth.

Job Duties

  • Define and execute a cross department strategic plan to increase online self service product sales.
  • Lead a cross departmental team to experiment, test, and optimize the entire digital experience from awareness to retention.
  • Responsible for the self-service business metrics: ARR, logo count, growth rate.
  • Responsible for hiring and managing additional members of the Online Sales & Self Service Team.
  • Partner with product, engineering, finance, legal, and  marketing to optimize our funnel for customer acquisition.
  • Partner with marketing to deliver web experiences and content to optimize for self-service. Define campaigns, personas and customer cohorts for targeting.
  • Partner with direct sales to augment our current go-to-market and support a larger self-service channel.
  • Anticipate problems and propose solutions for self-service related sales operational changes (ex. quota, comp, territory carving, leads).
  • Liaison to train our sales teams on our most up-to-date self-service solutions. Develop relevant updated content.
  • Influence enhancement and self-service feature backlog based on customer feedback and product instrumentation. Define customer stories based on your market segment.

Position Requirements

  • Strong analytical skills and structured thinking. You know how to turn data from disparate sources into a vision for what we should do
  • Talent for identifying and prioritizing work based on key business outcomes
  • Strong presentation and storytelling skills
  • Comfortable with ambiguity, high visibility, and being the directly responsible individual for the self-service business
  • Resourcefulness to get things done cross-functionally
  • Ability to use tools such as Salesforce, Google Analytics, Excel, and BI tools to pull data and manipulate accordingly as needed to drive tactics and projects
  • Great project management skills. Ability to pull together disparate requirements, get agreement on priorities, communicate clearly and drive timelines
  • Ability to explain prioritization methodology when competing priorities appear
  • Operational execution and troubleshooting by identifying issues as they surface; proposing and executing changes to fix root causes

WORK ENVIRONMENT

Remote/Flex…

At MX, we offer a flexible working environment that trusts each employee to work with their manager to create the right environment for them to be successful. In this role, employees will have the ability to work remotely in a home office setting anywhere throughout the United States or at the MX office in Lehi, Utah.



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MX technologies

Empowering the open finance economy

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