Partner Operations Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

Over 13,000 customers around the world trust NAVEX to help protect their people, reputations and bottom lines. Boards and business leaders seek us to help solve today’s critical business issues - ethics, sustainability, privacy, supply chain resiliency and regulatory change, etc. - through integrated, scalable and flexible solutions that deliver rapid time to value.   

We are seeking a Partner Operations Manager to help build and grow the NAVEX Partner Program. You’ll get experience in a fast-paced sales environment, collaborating often with Partners, Sales, Marketing, Operations (including Finance and Legal) and Product Management. You will own the creation of the partner enablement and certification program, operate Salesforce reporting and dashboards, maintain the budget and help drive successful outcomes that make an impact throughout NAVEX.   

We Offer You:

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
• Meaningful Work. Innovative products and solutions with real life impact for people and organizations
• Career Growth. Stellar training and an unwavering commitment to your growth and success
• Life Flexibility. Time to care for yourself, your loved ones, and your community
• Industry Leadership. A highly reputable, fast growing and consistently profitable organization
• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

• Lead the definition of the strategy for key partnerships initiatives such as creation of the partner enablement and certification program
• Roll out the partner deal registration system, based on Salesforce.com technologies
• You will be at the center of the definition and implementation of highly visible Partnerships initiatives and collaborate often with Sales, Marketing, Operations and Product Management, and have executive visibility
• Coordinate and support our partner onboarding processes
• Maintain accurate and current data inventory of partner activity such as contacts, referrals and pipeline and act as admin for partner presence on our CRM system, Salesforce.com
• Regular and ad-hoc reporting of partner activity such as referrals, pipeline, sales productivity and relationship status
• Work closely with the VP, Partners to establish partner program vision, objectives, metrics and support the annual planning process for partner program resource staffing, joint marketing activities, sales engagement, investment plans, and training / capability development plans

What You Will Need:

• A Bachelor’s degree or equivalent work-related experience 
• 5+ years of experience in a partner/alliance operations role within the enterprise software or SaaS environment; industry experience desired 
• Strong collaboration and communication skills - including top-down communications, prioritization and an eye for impact  
• Solid track record of successfully building and maintaining relationships with Consulting firms, System Integrators and Enterprise VARs 
• A self-motivated attitude and entrepreneurial spirit that has the ability to work independently and collaboratively to solve complex business challenges 
• Ability to perform analytics to evaluate partner success and in support of the sales teams’ pipeline 
• Ability to drive continuous improvement through process and change management 
• Experience using Salesforce.com or equivalent; some PRM system experience is a plus 
• Ability to travel as necessary (pending due to COVID) 
• Excellent verbal and written communication skills with a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds 

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
• The minimum starting pay range for this role is $83,000+ per annum.
• Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!